Package Plans
Plans to protect against sophisticated bots and fraud across the entire customer journey.
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Advertising Protection
Fight ad fraud and protect digital advertising activities.
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Application Protection
Mitigate malicious bot attacks for trusted user interactions.
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Account Protection
Protect against account takeover and fake accounts.
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Client-side Defense
Protect sensitive data in browser scripts and comply with PCI DSS.
Advertising Protection
Application Protection
Account Protection
Client-side Defense
-
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Ad Fraud Sensor
- Real-time post-bid fraud detection for desktop, mobile web, mobile in-app, CTV, and audio
- Precise and deterministic decisioning on each tracked incident
- Flexible integrations deliver detailed reporting via robust dashboard or data download for use within client systems
- Dashboard and API deliver actionable insights, enabling analysis of aggregate trends, custom reporting, alerting, and visualizations
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Ad Fraud Defense
- Protect pre-bid inventory with real-time analysis of each bid request in 12ms or less
- Pre-bid filtration of fraud across mobile, desktop, CTV and audio environments
- Deterministic decisioning delivered automatically through API
- Compare supply source compliance signals to a collection of industry standards
- Flexible integrations deliver detailed reporting via robust dashboard or data download for use within client systems
- Dashboard and API deliver actionable insights, enabling analysis of aggregate trends, custom reporting, alerting, and visualizations
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Malvertising Defense
Malvertising Defense for Platforms
- Behavioral detection methodology actively scans for malicious activity
- Landing page scans for extended protection against malicious activity beyond the ad creative
- Continuously updated threat engine that keeps protection ahead of emerging malvertising threats
- Easy Implementation via single-line of code and API seamlessly works in the background
- Dashboard providing aggregate trends, custom reporting, alerting, and visualizations of malvertising activity
Malvertising Defense for Publishers
- Behavioral detection methodology actively scans for malicious activity
- On-page script provides protection for all ad units on page, including video units
- Landing page scans extend protection against malicious activity beyond the ad creative
- Continuously updated threat engine keeps protection ahead of emerging malvertising threats
- Robust dashboard enables analysis of aggregate trends, custom reporting, alerting, and visualizations of malvertising activity
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Ad Quality Defense
Ad Quality for Platforms
- Simple Integration via direct API
- Pre-bid filtration for unwanted advertisers and creatives based on a host of quality parameters
- Behavioral analysis used to identify unwanted creatives
- Configurable user interface provides control over creative settings, rules and reasons for filtration
Ad Quality for Publishers (add-on)
- Simple Integration via site header JavaScript tag (same tag as Malvertising Defense)
- Configurable user interface to set creative settings for 5,000 domains, creative IDs, or other parameters without impact to revenue
- Advanced scanning of creatives and landing pages against quality standards
- Pre-bid filtration for unwanted advertisers and creatives based on a host of quality parameters
Support & Services
At HUMAN, we provide a timely and proactive white-glove experience. All customers have access to Essential Support, which provides 24/5 coverage, issue resolution by severity, and Technical Account Management. For enhanced coverage, Advanced Support adds 24/7 coverage, a named account manager, custom onboarding, regular reviews, and more.
Essential Support
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
24 x 7
Severity 1 – Urgent Priority
4 business hours
1 business hour
Severity 2 – High Priority
8 business hours
3 business hours
Severity 3 – Normal Priority
1 business day
8 business hours
Severity 4 – Low Priority
Prompt Response
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
X*
Business Reviews
Periodic Reviews
X*
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Named*
Onboarding Customer Success Engineer
Pooled
Named*
Security Analyst
Pooled
Named*
Account Manager
Pooled
Named*
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
1x/month
Custom Reports
On request – 1x/quarter
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
1x/year
-
Essential Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
Severity 1 – Urgent Priority
4 business hours
Severity 2 – High Priority
8 business hours
Severity 3 – Normal Priority
1 business day
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Deployment
Detection Optimization + Tuning
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Onboarding Customer Success Engineer
Pooled
Security Analyst
Pooled
Account Manager
Pooled
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
Custom Reports
On request – 1x/quarter
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
-
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 7
Severity 1 – Urgent Priority
1 business hour
Severity 2 – High Priority
3 business hours
Severity 3 – Normal Priority
8 business hours
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
X*
Business Reviews
Periodic Reviews
X*
Access to Ticketing Portal
Account Team
Technical Account Manager
Named*
Onboarding Customer Success Engineer
Named*
Security Analyst
Named*
Account Manager
Named*
Support Services, included in the support plan
Root Cause Analysis
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/month
Custom Reports
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
Contact Sales
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-
Core
Premium
Elite
Summary
Protection
Scraping
Data Contamination
Transaction Abuse
Account Takeover
Detailed Feature Breakdown
Application Type
Web
Mobile
API
Bot Protection
Block scraping bots
Filter out bots from website analytics
Manage known bots and crawlers
Block automated likes, comments, form fills, and other interactions
Block scalping and inventory hoarding bots
Block automated payment transactions
Block automated login attempts
Monitor for compromised credentials on sign-up and sign-in
Included Features
Human Challenge (proprietary CAPTCHA-alternative)
Precheck (frictionless challenge to pre-filter malicious bots)
Data Storage
Retention of all requests
14 days
14 days
14 days
Retention of aggregated data
14 weeks
14 weeks
14 weeks
Workflow Integrations
Single Sign On
Data export
Dashboard
Support
Essential Support
Advanced Support
Add-on
Add-on
Add-on
-
Core
Summary
Protection
Scraping
Data Contamination
Detailed Feature Breakdown
Application Type
Web
Mobile
API
Bot Protection
Block scraping bots
Filter out bots from website analytics
Manage known bots and crawlers
Block automated likes, comments, form fills, and other interactions
Included Features
Human Challenge (proprietary CAPTCHA-alternative)
Precheck (frictionless challenge to pre-filter malicious bots)
Data Storage
Retention of all requests
14 days
Retention of aggregated data
14 weeks
Workflow Integrations
Single Sign On
Data export
Dashboard
Support
Essential Support
Advanced Support
Add-on
-
Premium
Summary
Protection
Scraping
Data Contamination
Transaction Abuse
Detailed Feature Breakdown
Application Type
Web
Mobile
API
Bot Protection
Block scraping bots
Filter out bots from website analytics
Manage known bots and crawlers
Block automated likes, comments, form fills, and other interactions
Block scalping and inventory hoarding bots
Block automated payment transactions
Included Features
Human Challenge (proprietary CAPTCHA-alternative)
Precheck (frictionless challenge to pre-filter malicious bots)
Data Storage
Retention of all requests
14 days
Retention of aggregated data
14 weeks
Workflow Integrations
Single Sign On
Data export
Dashboard
Support
Essential Support
Advanced Support
Add-on
-
Elite
Summary
Protection
Scraping
Data Contamination
Transaction Abuse
Account Takeover
Detailed Feature Breakdown
Application Type
Web
Mobile
API
Bot Protection
Block scraping bots
Filter out bots from website analytics
Manage known bots and crawlers
Block automated likes, comments, form fills, and other interactions
Block scalping and inventory hoarding bots
Block automated payment transactions
Block automated login attempts
Monitor for compromised credentials on sign-up and sign-in
Included Features
Human Challenge (proprietary CAPTCHA-alternative)
Precheck (frictionless challenge to pre-filter malicious bots)
Data Storage
Retention of all requests
14 days
Retention of aggregated data
14 weeks
Workflow Integrations
Single Sign On
Data export
Dashboard
Support
Essential Support
Advanced Support
Add-on
Support & Services
At HUMAN, we provide a timely and proactive white-glove experience. All customers have access to Essential Support, which provides 24/5 coverage, issue resolution by severity, and Technical Account Management. For enhanced coverage, Advanced Support adds 24/7 coverage, a named account manager, custom onboarding, regular reviews, and more.
Essential Support
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
24 x 7
Severity 1 – Urgent Priority
4 business hours
1 business hour
Severity 2 – High Priority
8 business hours
3 business hours
Severity 3 – Normal Priority
1 business day
8 business hours
Severity 4 – Low Priority
Prompt Response
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
*Business Reviews
Periodic Reviews
*Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Named*
Onboarding Customer Success Engineer
Pooled
Named*
Security Analyst
Pooled
Named*
Account Manager
Pooled
Named*
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
1x/month
Custom Reports
On request – 1x/quarter
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
1x/year
-
Essential Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
Severity 1 – Urgent Priority
4 business hours
Severity 2 – High Priority
8 business hours
Severity 3 – Normal Priority
1 business day
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Deployment
Detection Optimization + Tuning
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Onboarding Customer Success Engineer
Pooled
Security Analyst
Pooled
Account Manager
Pooled
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
Custom Reports
On request – 1x/quarter
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
-
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 7
Severity 1 – Urgent Priority
1 business hour
Severity 2 – High Priority
3 business hours
Severity 3 – Normal Priority
8 business hours
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
*Business Reviews
Periodic Reviews
*Access to Ticketing Portal
Account Team
Technical Account Manager
Named*
Onboarding Customer Success Engineer
Named*
Security Analyst
Named*
Account Manager
Named*
Support Services, included in the support plan
Root Cause Analysis
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/month
Custom Reports
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
Contact Sales
-
-
Core
Premium
Use Cases
Protection
Compromised Account Defense
Fake Account Defense
Features
Application Type
Web
Mobile
API
Account Protection
Remediate accounts that have been compromised.
Automatically respond with custom API mitigation actions.
Protect personally identifiable information, funds and points from theft.
Investigate and understand incidents with intuitive dashboards and reporting.
Neutralize fake accounts/new account fraud
Cut incidences of fraud resulting from fake accounts such as abuse of promotional offers, fake reviews and loyalty programs
Included Features
Network Events (detects fraud where an identifier is shared, common in large-scale abuse)
Business Insights Dashboard (actionable insights into fake and compromised account activity)
Policy Management (incl. custom policy actions API integration)
Data Storage
Retention of all requests
14 days
14 days
Retention of aggregated data
14 weeks
14 weeks
Workflow Integrations
Single Sign On
Slack
Jira
Data Export
Dashboard
Support
Essential Support
Advanced
SupportAdd-on
Add-on
-
Core
Use Cases
Protection
Compromised Account Defense
Features
Application Type
Web
Mobile
API
Account Protection
Remediate accounts that have been compromised.
Automatically respond with custom API mitigation actions.
Protect personally identifiable information, funds and points from theft.
Investigate and understand incidents with intuitive dashboards and reporting.
Included Features
Network Events (detects fraud where an identifier is shared, common in large-scale abuse)
Business Insights Dashboard (actionable insights into fake and compromised account activity)
Policy Management (incl. custom policy actions API integration)
Data Storage
Retention of all requests
14 days
Retention of aggregated data
14 weeks
Workflow Integrations
Single Sign On
Slack
Jira
Data Export
Dashboard
Support
Essential Support
Advanced
SupportAdd-on
-
Premium
Use Cases
Protection
Compromised Account Defense
Fake Account Defense
Features
Application Type
Web
Mobile
API
Account Protection
Remediate accounts that have been compromised.
Automatically respond with custom API mitigation actions.
Protect personally identifiable information, funds and points from theft.
Investigate and understand incidents with intuitive dashboards and reporting.
Neutralize fake accounts/new account fraud
Cut incidences of fraud resulting from fake accounts such as abuse of promotional offers, fake reviews and loyalty programs
Included Features
Network Events (detects fraud where an identifier is shared, common in large-scale abuse)
Business Insights Dashboard (actionable insights into fake and compromised account activity)
Policy Management (incl. custom policy actions API integration)
Data Storage
Retention of all requests
14 days
Retention of aggregated data
14 weeks
Workflow Integrations
Single Sign On
Slack
Jira
Data Export
Dashboard
Support
Essential Support
Advanced
SupportAdd-on
-
Account Takeover Defense (add-on)
- Block automated login attempts
- Monitor for compromised credentials on sign-up and sign-in
- Human Challenge (proprietary CAPTCHA-alternative)
- Precheck (frictionless challenge to pre-filter malicious bots)
- Mitigation for Users with Stolen Credentials
Support & Services
At HUMAN, we provide a timely and proactive white-glove experience. All customers have access to Essential Support, which provides 24/5 coverage, issue resolution by severity, and Technical Account Management. For enhanced coverage, Advanced Support adds 24/7 coverage, a named account manager, custom onboarding, regular reviews, and more.
Essential Support
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
24 x 7
Severity 1 – Urgent Priority
4 business hours
1 business hour
Severity 2 – High Priority
8 business hours
3 business hours
Severity 3 – Normal Priority
1 business day
8 business hours
Severity 4 – Low Priority
Prompt Response
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
X*
Business Reviews
X*
Periodic Reviews
X*
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Named*
Onboarding Customer Success Engineer
Pooled
Named*
Security Analyst
Pooled
Named*
Account Manager
Pooled
Named*
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
1x/month
Custom Reports
On request – 1x/quarter
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
1x/year
-
Essential Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
Severity 1 – Urgent Priority
4 business hours
Severity 2 – High Priority
8 business hours
Severity 3 – Normal Priority
1 business day
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Deployment
Detection Optimization + Tuning
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Onboarding Customer Success Engineer
Pooled
Security Analyst
Pooled
Account Manager
Pooled
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
Custom Reports
On request – 1x/quarter
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
-
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 7
Severity 1 – Urgent Priority
1 business hour
Severity 2 – High Priority
3 business hours
Severity 3 – Normal Priority
8 business hours
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
X*
Business Reviews
X*
Periodic Reviews
X*
Access to Ticketing Portal
Account Team
Technical Account Manager
Named*
Onboarding Customer Success Engineer
Named*
Security Analyst
Named*
Account Manager
Named*
Support Services, included in the support plan
Root Cause Analysis
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/month
Custom Reports
On request – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
* Revenue Minimums Required
Contact Sales
-
-
Core
Premium
Elite
Summary
Protection
PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1
Script mitigation and granular blocking
Payment page only
Entire site
Full client-side script visibility and control
Features
PCI DSS Req. 6.4.3 and 1.6.1
PCI DSS compliance status dashboard
Payment page script inventory with justification, authorization, integrity assurance, and change alerts
Security-impacting header management and change alerts
PCI DSS audit reports
Automated script authorization policies for PCI DSS
Mitigation and Granular Blocking
Automated mitigation policies
Payment page scripts
Entire site
Automated allowlisting of script incidents and actions
Full Site Visibility and Control
Full site incidents, actions, and risk
Full site script and domain inventory and monitoring
Full site reporting (periodic reports, cookie reports)
Alerting to risky script actions
Investigation
Script Analyzer (deep dive into scripts behavior)
Payment page scripts
Payment page scripts
Entire site
Integrations
Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)
Outbound-only
Inbound & outbound
Inbound & outbound
Support
Essential Support
Advanced Support
Add-on
Add-on
Add-on
-
Core
Summary
Protection
PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1
Features
PCI DSS Req. 6.4.3 and 1.6.1
PCI DSS compliance status dashboard
Payment page script inventory with justification, authorization, integrity assurance, and change alerts
Security-impacting header management and change alerts
PCI DSS audit reports
Automated script authorization policies for PCI DSS
Mitigation and Granular Blocking
Full Site Visibility and Control
Investigation
Script Analyzer (deep dive into scripts behavior)
Payment page scripts
Integrations
Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)
Outbound-only
Support
Essential Support
Advanced Support
Add-on
-
Premium
Summary
Protection
PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1
Script mitigation and granular blocking
Payment page only
Features
PCI DSS Req. 6.4.3 and 1.6.1
PCI DSS compliance status dashboard
Payment page script inventory with justification, authorization, integrity assurance, and change alerts
Security-impacting header management and change alerts
PCI DSS audit reports
Automated script authorization policies for PCI DSS
Mitigation and Granular Blocking
Automated mitigation policies
Payment page scripts
Automated allowlisting of script incidents and actions
Full Site Visibility and Control
Investigation
Script Analyzer (deep dive into scripts behavior)
Payment page scripts
Integrations
Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)
Inbound & outbound
Support
Essential Support
Advanced Support
Add-on
-
Elite
Summary
Protection
PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1
Script mitigation and granular blocking
Entire site
Full client-side script visibility and control
Features
PCI DSS Req. 6.4.3 and 1.6.1
PCI DSS compliance status dashboard
Payment page script inventory with justification, authorization, integrity assurance, and change alerts
Security-impacting header management and change alerts
PCI DSS audit reports
Automated script authorization policies for PCI DSS
Mitigation and Granular Blocking
Automated mitigation policies
Entire site
Automated allowlisting of script incidents and actions
Full Site Visibility and Control
Full site incidents, actions, and risk
Full site script and domain inventory and monitoring
Full site reporting (periodic reports, cookie reports)
Alerting to risky script actions
Investigation
Script Analyzer (deep dive into scripts behavior)
Entire site
Integrations
Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)
Inbound & outbound
Support
Essential Support
Advanced Support
Add-on
Support & Services
At HUMAN, we provide a timely and proactive white-glove experience. All customers have access to Essential Support, which provides 24/5 coverage, issue resolution by severity, and Technical Account Management. For enhanced coverage, Advanced Support adds 24/7 coverage, a named account manager, custom onboarding, regular reviews, and more.
Essential Support
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
24 x 7
Severity 1 – Urgent Priority
4 business hours
1 business hour
Severity 2 – High Priority
8 business hours
3 business hours
Severity 3 – Normal Priority
1 business day
8 business hours
Severity 4 – Low Priority
Prompt Response
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
*Business Reviews
Periodic Reviews
*Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Named*
Security Analyst
Pooled
Named*
Account Manager
Pooled
Named*
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
1x/month
Custom Reports
On request – 1x/quarter
On req On request – 1x/month*uest – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
1x/year
-
Essential Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 5 (local workweek)
Severity 1 – Urgent Priority
4 business hours
Severity 2 – High Priority
8 business hours
Severity 3 – Normal Priority
1 business day
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Deployment
Detection Optimization + Tuning
Access to Ticketing Portal
Account Team
Technical Account Manager
Pooled
Security Analyst
Pooled
Account Manager
Pooled
Support Services, included in the support plan
Security Monitoring – Monitoring and mitigating threats
Custom rules to mitigate attacks for customer-detected threats
Root Cause Analysis
On request – 2x/year
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/quarter
Custom Reports
On request – 1x/quarter
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
-
Advanced Support
Priority Levels and Target Response Times
Ticket Response Coverage
24 x 7
Severity 1 – Urgent Priority
1 business hour
Severity 2 – High Priority
3 business hours
Severity 3 – Normal Priority
8 business hours
Severity 4 – Low Priority
Prompt Response
Communication Channels
Ticket Support via Service Desk
Email
Zoom/Screen Share
Slack
Protection Support
Bot Mitigation
False Positives
Captcha / HUMAN Challenge
Mobile Apps and API: Protection, Onboarding, and Tuning
Customer Success
Onboarding, One domain or application
Includes Customized Onboarding or unique requirements
Deployment
Detection Optimization + Tuning
Success and Outcome Planning
*Business Reviews
Periodic Reviews
*Access to Ticketing Portal
Account Team
Technical Account Manager
Named*
Security Analyst
Named*
Account Manager
Named*
Support Services, included in the support plan
Root Cause Analysis
On request – 1x/quarter (debrief included)
Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.
1x/month
Custom Reports
On req On request – 1x/month*uest – 1x/month*
Automated data feed to customer infrastructure
Post Onboarding Training
Compliance Certification
1x/year
Contact Sales
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