M3 Blocks Bots and Optimizes Customer Experience

MDLinx was built using a monolithic system. Their bot mitigation solution leveraged a reverse-proxy-based architecture, meaning all traffic passed through a third-party platform. As the business evolved, M3’s engineering team began migrating MDLinx from the existing monolithic system to a new, redesigned system with a microservices architecture. The reverse-proxy-based bot mitigation tool increased latency without providing granular access to log data or control over the proxy behavior. M3 needed a modern bot management solution that could scale with their business.

M3 turned to Application Protection a cloud-based and infrastructure-agnostic solution for detecting and mitigating bad bots. 

Application Protection employs behavior-based analytics to detect anomalies and prevent even the most sophisticated bot attacks. It offered a range of features that aligned with the team’s requirements:

• Flexible architecture: The cloud-based solution was a perfect fit for microservices because it easily integrated with any existing infrastructure, without adding appliances or latency.
• Fast deployment and visibility: Application Protection was deployed quickly and easily with the close support of an experienced onboarding team. 
• Responsive customer support: HUMAN offers support via Slack, email, or phone to investigate security incidents, provide actionable insights and function as an extension of M3’s team.